Emergency Repair Numbers (after 5pm weekdays, weekends & bank holidays):

General Maintenance: 07543 324 776 (Please note, should your call not constitute an emergency we reserve the right to recharge the cost of call out to you from our contractor)

Gas Heating and Hot Water: 0161 537 6777

Please ensure you have logged the repair on FixFlo before ringing the out of hours number as you will be asked to provide a reference number.  No repair will be carried out without this.


Gas: 0870 608 1524

Electric: 0870 7510 093

Gas Emergency (If you smell gas): 0800 111 999

Research other suppliers as you are not obligated to remain with them, online to find the best rates (EON, SSE, EDF). This can be done for internet suppliers too (Such as SKY or virgin).

TV License– www.tvlicensing.co.uk

Water: 0345 672 2888 For water please go to www.unitedutilities.com/moving_home.aspx

Council tax: 0161 909 6502 www.salford.gov.uk/council-tax

Permitted Payments:

What permitted payments can I expect to pay if I rent a property in England?

Below is a list of our current permitted payments. At any time you are interested in a property, please ask a member of staff for a full breakdown of permitted payments that may be payable before, during and after a tenancy.

Security Deposit (per tenancy. Rent under £50,000 per year) up to five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy and applies to Assured Shorthold Tenancies (AST).

Unpaid Rent. Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s). Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant.

Early Termination (Tenant’s Request). Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Other additional fees could found here


– Client Money Protection provided by Propertymark – Scheme Number C0125815. Please see link for rules on handing client money.

– Redress provided by Property Redress Scheme – Scheme Number PRS003077

– Deposit Protection by The Deposit Protection Scheme